Kyung Hee University Hospital specialises in all 5 medical areas including General Medicine, Dentistry, Korean Medicine, Pharmacy, and Nursing Science. The hospital is using more than 300 different types of paper application forms from patient admissions to discharge consent. Huge amount of resources were spent on creating, scanning and storing over 140,000 pieces of paper every year.
The hospital has been using paper forms for more than two decades, with previous records of inpatient applications not properly documented into their existing system. Information was missing caused by human errors in filling up the paper forms. Proper documentation was required to protect the hospital against legal disputes. There was also a need to improve the overall service quality due to an increase in patient expectations.
The hospital took one step at a time, beginning with digitizing paper forms for the Administration and Nursing department. They soon saw an increase in productivity and proceeded to the second phase of implementation. Paper forms were digitized which are used in all Medical Tests and Examinations, subsequently to the Operations and Treatment department.
The newly developed Nursing Service System is placed at every patient’s bedside, transforming traditional wards into Smart Wards, improving service efficiency and quality. Human errors were greatly reduced after the implementation of a Mobile Consent System. The hospital saw a significant reduction in costs and processes from 14 steps to just 4. Doctors and nurses can now focus on treating patients after the implementation of our paperless solutions.
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