How We Helped
According to Boston Consultancy Group (BCG), the proportion of transactions using non face-to-face channels such as mobile and the internet will increase to 66% of all bank transactions by 2020. Hence, we are committed in playing a part to reduce the time taken for face-to-face transactions between customers and bank tellers. We understand the amount of hassle taken to fill in many different forms. Thus, we have implemented a branch system to support simultaneous input for each monitor for both the customer and bank teller. The primary monitor used by the bank teller would be able to see in real-time the information customers input into the tablet. As such, we have eliminated the backend systems and improved business processes in bank branches.