{"id":32426,"date":"2020-09-02T15:17:22","date_gmt":"2020-09-02T07:17:22","guid":{"rendered":"https:\/\/www.forcs.com\/en\/?post_type=avada_portfolio&#038;p=32426"},"modified":"2023-08-01T17:00:58","modified_gmt":"2023-08-01T09:00:58","slug":"shinsegae","status":"publish","type":"avada_portfolio","link":"https:\/\/www.forcs.com\/en\/case-studies\/shinsegae\/","title":{"rendered":"Shinsegae"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#ecefef;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 2rem 0px 1rem 0px;\"><div class=\"fusion-text fusion-text-1\"><div class=\"col-maxWidth\">\n<h1 class=\"h1 mb30\">Customer Information Management System for Shinsegae<\/h1>\n<p>Shinsegae was the very first departmental store operational in Korea that started in 1930. It is now a luxurious premium shopping venue, featuring diverse brands ranging from the top three international luxury brands to new designer brands.<\/p>\n<\/div>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:50% !important;margin-top : 25px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 2rem !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 1rem !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:768px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><style>.fusion-imageframe.imageframe-1{ margin-top : 0px;margin-bottom : 0px;}<\/style><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"max-width:300px;\"><img width=\"556\" height=\"401\" alt=\"Shinsagae\" src=\"https:\/\/www.forcs.com\/en\/wp-content\/uploads\/2020\/09\/08-Shinsegae-1.png\" class=\"img-responsive wp-image-32642\" srcset=\"https:\/\/www.forcs.com\/en\/wp-content\/uploads\/2020\/09\/08-Shinsegae-1-200x144.png 200w, https:\/\/www.forcs.com\/en\/wp-content\/uploads\/2020\/09\/08-Shinsegae-1-400x288.png 400w, https:\/\/www.forcs.com\/en\/wp-content\/uploads\/2020\/09\/08-Shinsegae-1.png 556w\" sizes=\"(max-width: 768px) 100vw, (max-width: 640px) 100vw, 556px\" \/><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:50% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:768px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container ic-arrow-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#ecefef;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column ic-arr fusion-animated\" data-animationType=\"fadeInRight\" data-animationDuration=\"0.9\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;flex-grow:1;margin-top:4rem;margin-bottom:4rem;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#e7e6e6;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><h2 class=\"h2\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-bullseye fas fusion-text-flow\"><\/i>Challenges<\/h2>\n<p>Shinsegae faced many challenges from the usage of paper forms. Customer information was not well protected as paper forms had to pass through many hands for data entry. Low service productivity stemmed from vexatious works involving data entry, archiving, and disposal of paper forms. Different versions of paper forms were everywhere with no clear indication of the latest version, causing delayed customer service delivery and lowered customers\u2019 satisfaction.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:768px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#ecefef;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" data-animationType=\"fadeInLeft\" data-animationDuration=\"0.9\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 3rem 0px;\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;flex-grow:1;margin-top:4rem;margin-bottom:4rem;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#e7e6e6;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-3\"><h2 class=\"h2\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-magic fas fusion-text-flow\"><\/i>How We Helped<\/h2>\n<p>A change is needed to overhaul its overall customer service delivery to compete with uprising competitors. Beginning with Delivery Order form, all other paper forms used for Repair Order, Class Registration, Gift Certificate Management, and Lost and Found were fully digitized.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;flex-grow:1;margin-bottom:1rem;width:100%;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 3rem !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:768px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container ic-bgArrow-box nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #f2f8fa;background-image:linear-gradient(180deg, #eff6fd 0%,#f3f9fc 100%);background-position: center top;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#ecefef;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"ic-bgArrow\">\n<i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-caret-down fas circle-yes fusion-text-flow\" style=\"background-color:rgba(255,255,255,0); color: #ffffff; font-size: 60px; line-height: 60px;\"><\/i>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 0 !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0 !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:768px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" data-animationType=\"fadeInRight\" data-animationDuration=\"0.9\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-4\"><h2 class=\"h2\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-university fas fusion-text-flow\"><\/i>Result<\/h2>\n<p>After the implementation of Smart e-Form, employee productivity increased significantly and there is now clear documentation of the entire service delivery process. To prevent data leakage, only authorized employees have access to customers\u2019 details. Shinsegae recorded a reduced usage of 1.4 million pieces of paper a year, transforming the entire workplace into an eco-friendly working environment.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:100% !important;margin-top : 4rem;margin-bottom : 4.5rem;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:768px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-4{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/www.forcs.com\/en\/wp-content\/uploads\/2020\/03\/why-forcs-bg-1024x585.jpg&quot;);background-position: center bottom;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#ecefef;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-5\"><h3 class=\"h3\" style=\"text-align: center; font-size: 2em !important; color: #ffffff;\">Get Started with Smart e-Form<\/h3>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:right;\"><style>.fusion-button.button-1{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:26px 26px 26px 26px;background:rgba(255,255,255,0);}.fusion-button.button-1 .fusion-button-text,.fusion-button.button-1 i,.fusion-button.button-1:hover .fusion-button-text,.fusion-button.button-1:hover i,.fusion-button.button-1:focus .fusion-button-text,.fusion-button.button-1:focus i,.fusion-button.button-1:active .fusion-button-text,.fusion-button.button-1:active i{color:#ffffff;}.fusion-button.button-1:hover,.fusion-button.button-1:active,.fusion-button.button-1:focus{border-color:#017395;border-width:1px 1px 1px 1px;background:#017395;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-1 fusion-button-span-yes btn\" target=\"_self\" href=\"\/en\/get-a-free-trial\/\"><span class=\"fusion-button-text\">Get a Free Trial<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-0{width:50% !important;margin-top : 25px;margin-bottom : 25px;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:768px) {.fusion-body .fusion-builder-nested-column-0{width:100% !important;order : 0;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-0{width:100% !important;order : 0;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-center fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:left;\"><style>.fusion-button.button-2{border-color:#ffffff;border-width:1px 1px 1px 1px;border-radius:26px 26px 26px 26px;background:rgba(255,255,255,0);}.fusion-button.button-2 .fusion-button-text,.fusion-button.button-2 i,.fusion-button.button-2:hover .fusion-button-text,.fusion-button.button-2:hover i,.fusion-button.button-2:focus .fusion-button-text,.fusion-button.button-2:focus i,.fusion-button.button-2:active .fusion-button-text,.fusion-button.button-2:active i{color:#ffffff;}.fusion-button.button-2:hover,.fusion-button.button-2:active,.fusion-button.button-2:focus{border-color:#017395;border-width:1px 1px 1px 1px;background:#017395;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-2 fusion-button-span-yes btn\" target=\"_self\" href=\"\/en\/get-a-demo\/\"><span class=\"fusion-button-text\">Get a Demo<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-1{width:50% !important;margin-top : 25px;margin-bottom : 25px;}.fusion-builder-nested-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:768px) {.fusion-body .fusion-builder-nested-column-1{width:100% !important;order : 0;}.fusion-builder-nested-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-1{width:100% !important;order : 0;}.fusion-builder-nested-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-6{width:100% !important;margin-top : 25px;margin-bottom : 25px;}.fusion-builder-column-6 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:768px) {.fusion-body .fusion-builder-column-6{width:100% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-6{width:100% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 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