How We Helped
FORCS has assisted in implementing our OZ e-Form to their onboarding system, “Smart Easy”. This replaces Hanwha’s existing digital signature system. One of the few features we have included is voice recognition. The customer is able to use his or her voice to fill in a form electronically. Another feature is implementing compulsory electronic signature into forms. Additionally, information inputted are in real-time through the tablets and mobile phones. When the customer has successfully submitted his or her form, an SMS alert is sent to the staff.
As a result, staff that used to be middlemen to key in information to the backend system are transffered to the other. The insurance receipt is automatically generated and sent directly to the agency.