Faster Telecommunications with e-Form
A great customer experience increases customer conversions and improves customer retention. Differentiate yourself by transforming with Smart e-Form, offering a seamless experience for customers to sign and renew telco subscriptions at ease. Stand out above the rest by reshaping processes with Smart e-Form.
Benefits from Smart e-Form in Telecommunications
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Reduce Costs
- Digitalization simplifies retail stores’ layout, reducing the number of steps customers have to take to perform a transaction, making in-store experience much more straightforward.
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Boost Customer Satisfaction
- Now that the processes are digitized and automated, the customer journey is shortened, and the Customer Service Officers get more time for interaction and engagement.
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Greater Convenience
- Customers can now skip the queue and perform self-service transactions with their smart devices anytime. Additionally, they can be informed of any updates instantly.
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Increase Productivity
- With lesser manual work involved in handling paper or static application forms, employees can process more transactions daily, improving operational efficiency.
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Happier Employees
- Automation allows employees to get more time to work on other business tasks and make better decisions, leading to increased happiness level and job satisfaction.
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Automate Processes
- Digitize processes from customers’ first step into the store to the completion of a transaction, not forgetting the backend processes involved in a transaction.
Key Features of Smart e-Form in Telecommunications
Dynamic e-Form
Many forms are involved in a customer’s lifecycle, from the signing of a new subscription to the renewal of contracts. Smart e-Form offers the flexibility of switching to other forms with ease.
- No longer have to scroll through empty sections of the form.
Form Validation
Validate customer’s input to ensure all necessary information are filled for a successful application. A well-designed form with foolproof validation helps to improve customer experience too.
- Different types of validations from missing fields to inaccurate input.
Rich Input Components
Our Smart e-Form has a wide range of input components (OCR, Barcode, Voice, Camera, e-Signature, and more) for capturing all critical information from your customers.
- Proof-of-transaction with multimedia inputs such as voice recording and photo captured.
