How We Helped
Seoul Metro built a “Total Management Information System (TMIS)” using both “OZ Application” and “OZ Report”. The development period was greatly reduced by adopting FORCS products as it is easily integrable with the organization’s existing systems, supporting all services on one integrated platform. TMIS effectively compiled the summary of complaints and receipts. Fees and facilities report can be sent to managers intuitively using analytical charts and statistical table. It is now much easier for employees to summarize the problems and establish active countermeasures. Additionally, being able to systematically manage complaints and feedback with TMIS, they can now focus on building an upgraded service infrastructure. This means improving market competitiveness by analyzing differentiated customer service.
The newly built TMIS integrates with various existing systems such as facilities management, employee management, transportation management, and account management.