Our client faced multiple challenges related to the manual processing of customer service contracts. Firstly, customer contracts were recorded on paper, leading to a cumbersome and time-consuming process. Moreover, the redundant process of manually inputting information into the computer system decreased work efficiency. This was compounded by the time taken for document preparation and customer wait times, resulting in customer dissatisfaction. Additionally, there was a risk of losing original documents and customer data leakage, leading to difficulties in document management.